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The Ombudsman's Report November 2023

The Ombudsman's Report November 2023 - Empowering Families and Care Partners

by Kathleen Heren, Rhode Island's Long Term Care Ombudsman

Connelly Law Offices, Ltd.
Kathleen Heren

Last Month, during National Residents’ Rights Month, our team kicked off a new initiative that is supported by a grant the Rhode Island State Ombudsman Office has recently been awarded. This month, I would like to introduce you to my guest writer, Lori Light, to explain how this grant will help residents of long-term care facilities in Rhode Island and empower them and their loved ones to have a voice. Lori is a Long Term Care Ombudsman who also serves as the Ombudsman Training Coordinator.

Kathleen Heren

Rhode Island State Long Term Care Ombudsman

From Lori Light

I am pleased to write to you this month about an important new initiative, one of several being supported by a grant from the Federal Administration for Community Living for the purpose of strengthening the capacity of the Ombudsman Program to respond to and resolve complaints about abuse and neglect, especially in assisted living facilities and similar adult care homes.

Our new initiative is a direct reflection of our unyielding commitment to upholding Residents' Rights and ensuring that each resident enjoys the highest possible quality of life. We have recently introduced a series of monthly Zoom meetings specifically tailored to empower and support families and care-partners of residents in Rhode Island long-term care facilities.

Connelly Law Offices, Ltd.
A new initiative from the RI Long Term Care Ombudsman Office to support families and care partners

Supporting Families and Care-Partners via Monthly Zoom Meetings

We understand that navigating the complexities of long-term care can be challenging for families and care-partners, as well as for residents themselves. To address this, our monthly Zoom meetings aim to provide a supportive and informative space where friends and families of residents can:

  • Connect with LTCOP (Long Term Care Ombudsman Program) advocates: Meet our experienced advocates, who will introduce you to the wealth of resources we offer, from guidance on resident rights to assistance in addressing complex issues.

  • Network with peers: Share your experiences, concerns, and solutions with others who understand your journey. Building a community of support can be invaluable.

  • Learn and advocate: Discover effective advocacy strategies and gain the tools you need to ensure the best possible quality of life for your loved ones in long-term care facilities.

Meeting Details

  • When: The 2nd Tuesday of every month, from 7-8 pm next meeting November 14th.

  • Where: Register at to receive the Zoom meeting link.

Please note that these meetings are exclusively for families and friends of residents in Rhode Island long-term care facilities. We hope you will join us!

For more information about the Rhode Island Long-Term Care Ombudsman Program and these monthly Zoom meetings, please visit or contact Lori Light at 401-785-3340.

Lori Light

Long Term Care Ombudsman

Ombudsman Training Coordinator

Office of the Rhode Island State Ombudsman


As the Rhode Island State Long Term Care Ombudsman, Ms. Heren shares her expertise by providing a monthly guest blog to Connelly Law Offices, Ltd. In these blogs, she delves into various issues and topics that she encounters in her role. The insights and opinions expressed in these blogs are solely those of the author(s) and do not necessarily represent the views or opinions of Attorney RJ Connelly III or any of the employees at Connelly Law Offices, Ltd.

Connelly Law Offices, Ltd.

Please note that the information provided in this blog is not intended and should not be construed as legal, financial, or medical advice. The content, materials, and information presented in this blog are solely for general informational purposes and may not be the most up-to-date information available regarding legal, financial, or medical matters. This blog may also contain links to other third-party websites that are included for the convenience of the reader or user. Please note that Connelly Law Offices, Ltd. does not necessarily recommend or endorse the contents of such third-party sites. If you have any particular legal matters, financial concerns, or medical issues, we strongly advise that you consult your attorney, professional fiduciary advisor, or medical provider for advice.

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